August 4, 20185/5 stars
My wife and I would like to extend our deepest and most gracious thank you for your team at Ashley Homes. Our experience has been one of sheer satisfaction and enjoyment. Our biggest stressor during the process of the build was believing that this dream of ours was really coming true. There are several things that we feel are very important when you are conducting business and you are trying to satisfy the customer. Your staff possesses those traits, which are honesty, trustworthiness, professionalism, and knowledge of the product, patience, compassion and understanding. This is how our journey began with Ashley Homes.
On a rainy day around 4:00 pm we walked into your model in St. Johns County. We were stopped by Sandy as we entered the office. She asked us if we were interested in purchasing a home, we replied “yes”. She quickly told us that we needed to go through the front door. She knew what she was doing! My wife said “ok” and walked back outside so she could go through the front door. Sandy began obtaining some of my information (name, phone number, what kind of house we were looking for etc.). She began to smile as I told her what my wife and I wanted in our home. She told me to go catch up to the wife and she would meet us on the other side. Now about 6 minutes had passed by when I walked in the front door my wife was still in the foyer looking back at me with this huge beautiful smile shaking her head. I looked around and from that moment I knew this was the house for us. Now granted we both were still in the foyer, and we had not even seen the rest of the house but my sixth sense assured me that this was it and my wife knew it. As we toured the house we fell more in love with it. Sandy came from the back and gave us more information about the house and incentives.
The community in St. Johns County was just out of our budget, so she recommended the we go and tour the property in Arbor Mill at Oakleaf Plantation. The first day we went to Arbor Mill we were greeted by Troy whom has been very helpful during this process every step of the way. If we needed something to be checked on, Troy would send an email immediately. The next day we were out at Arbor Mill and we met Nancy and things changed “even more for the better”. Nancy made this whole process very easy and stress free. We trusted her experience and knowledge and she guided us in the right direction. We were always greeted by her smile and bubbly personality. My wife and I are a unique couple and we want things done right and the way we want them. We had to make several change orders and every time we changed something we had to take it to Nancy and she would just smile and say “ok we will make it happen”. That is simply AWESOME. Honestly we had no issues, and the credit goes to you and your team. When the building began we met another member of your awesome team “Ricky”. Ricky was valuable and an asset, his attention to detail during the build gave me and my wife a for sure sense of comfort.
A huge thanks to you and to all of those who were part of this wonderful experience, our Realtor, Danielle for sticking with us, Tom and Sue at BB&T for answering all our questions and being patient with us and all of those that we did not get a chance to meet personally.
Chuck, thank you and keep doing what you are doing.